Outage in Datto

Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-612'

Resolved Major
November 26, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of a problem where SaaS Protection customers hosted on node ‘use1-bfyii-612' are unable to access their accounts and experiencing a disruption of their SaaS Protection services. The Kaseya R&D Team has identified the issue and are working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/26/2025 06:19PM

This incident has been resolved.

MONITORING 3 days ago - at 11/26/2025 06:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 11/26/2025 05:04PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 11/26/2025 03:07PM

We are aware of a problem where SaaS Protection customers hosted on node ‘use1-bfyii-612' are unable to access their accounts and experiencing a disruption of their SaaS Protection services.

The Kaseya R&D Team has identified the issue and are working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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