VSA9 - Service Disruption - Kaseya Software Deployment and Update

All necessary work has been successfully completed and the service should be back to operational.

Thank you for your patience while we were resolving this issue.

Our R&D teams are actively working to restore the affected service. We anticipate completing all required remediation activities during the course of next week, after which the component is expected to return to stable operation.

We are continuing to investigate this issue.

The current estimated time for recovery of the software update services supporting the Kaseya Software Deployment and Update module (KSDU) is 2 weeks. During this time, it will not be possible to deploy or update software applications from the Ninite catalogue.

Please note that update and deployment of many software titles is natively supported within the Software Management (KSM) module using the VSA9 application catalog. Click here for a list of supported titles - https://help.vsa9.kaseya.com/help/Content/Modules/software-management/application-catalog.htm - please contact Support for assistance if you would like to utilize this solution and require assistance.

We apologize for any inconvenience.

- Cloud Operations Team

We are aware that VSA9 customers using the Software Deployment module may be experiencing service disruption.

Our team is actively working to restore functionality at this time.

We apologize for any inconvenience.

- Cloud Operations Team