Outage in Datto

Kaseya Quote Manager - Custom Text on Product Titles in Quotes has disappeared

Resolved Minor

November 27, 2025 - Started 4 months ago - Lasted about 15 hours
Official incident page

Incident Report

We are aware of a problem where custom text entered into the product title on quotes that were saved previously are now missing. The Kaseya R&D Team is actively investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/27/2025 04:44PM

This incident has been resolved.

Please note, the custom text descriptions may still be missing from any affected quotes that have had a new version saved recently. To repopulate the full descriptions, you can edit the quote and restore it to a previous version using the version history tool. Please feel free to contact our Support team if you would like assistance with these steps.

MONITORING 4 months ago - at 11/27/2025 03:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 11/27/2025 10:56AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 11/27/2025 06:43AM

Product Management has engaged Engineering regarding this issue.

INVESTIGATING 4 months ago - at 11/27/2025 02:23AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 11/27/2025 02:11AM

We are aware of a problem where custom text entered into the product title on quotes that were saved previously are now missing.

The Kaseya R&D Team is actively investigating this issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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