Outage in Datto

Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p1'

Minor
December 19, 2025 - Started 2 days ago
Official incident page

Incident Report

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance. The Kaseya R&D Team is Investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 12/19/2025 08:14PM

The Kaseya R&D team have temporarily decreased the daily backup frequency on pod ‘des1-saas-p1' from 3x per day to 2x per day to allow SharePoint services to stabilize.

The team is monitoring closely after the changes were implemented and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.

IDENTIFIED 1 day ago - at 12/19/2025 05:57PM

The issue has been identified and the Kaseya R&D team is actively working to address it.

INVESTIGATING 2 days ago - at 12/19/2025 01:33PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 12/19/2025 10:07AM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance.

The Kaseya R&D Team is Investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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