Outage in Datto

ConnectBooster - QuickBooks Online Syncs are failing Automated and manual syncs

Resolved Major

January 28, 2026 - Started 2 days ago - Lasted 1 day
Official incident page

Incident Report

We are aware of a problem where QuickBooks Online Syncs in ConnectBooster are failing Automated and manual syncs. The Kaseya R&D Team are investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 17 hours ago - at 01/29/2026 09:24PM

We have reverted to the last stable release of ConnectBooster to resolve this issue.

IDENTIFIED 1 day ago - at 01/29/2026 12:01AM

A fix has been implemented and we have observed a reduction in sync errors. A sync issue still exists in certain environments and the Kaseya R&D team is continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 01/28/2026 05:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 01/28/2026 04:45PM

We are aware of a problem where QuickBooks Online Syncs in ConnectBooster are failing Automated and manual syncs.

The Kaseya R&D Team are investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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