Outage in Datto

Endpoint Backup/Endpoint Backup for PC - Nodes are reporting inconsistent or failed check‑in activity

Major

February 02, 2026 - Started about 19 hours ago
Official incident page

Incident Report

We are aware of a problem where Endpoint Backup for PC and Endpoint Backup nodes are currently experiencing check‑in failures and are unable to establish successful communication. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

MONITORING about 14 hours ago - at 02/03/2026 01:46AM

We identified the cause of the check-in failures affecting Endpoint Backup for PC and Endpoint Backup nodes.

A fix has been implemented, and we are actively monitoring the results. Recovery is underway and devices may take a short period to re-establish successful communication.

We understand the impact this may have on your operations and appreciate your patience. We will continue monitoring and will provide another update as we confirm full stability.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

INVESTIGATING about 19 hours ago - at 02/02/2026 09:00PM

We are aware of a problem where Endpoint Backup for PC and Endpoint Backup nodes are currently experiencing check‑in failures and are unable to establish successful communication.

The Kaseya R&D Team is currently investigating the issue and working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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