Outage in Datto

Datto RMM - Zinfandel - Intermittent internal server errors and slow loading pages

Resolved Minor

February 12, 2026 - Started 23 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of a problem where users are experiencing intermittent internal server errors and general slowness across the product for Datto RMM on the Zinfandel (US West) platform. The Kaseya R&D Team is investigating the issue to understand the root cause and determine any immediate mitigation measures to restore the service to full performance. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 02/12/2026 07:00PM

This incident has been resolved.

MONITORING 23 days ago - at 02/12/2026 06:01PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 23 days ago - at 02/12/2026 05:21PM

We are aware of a problem where users are experiencing intermittent internal server errors and general slowness across the product for Datto RMM on the Zinfandel (US West) platform.

The Kaseya R&D Team is investigating the issue to understand the root cause and determine any immediate mitigation measures to restore the service to full performance.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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