Outage in Datto

Datto SaaS Protection - Backup performance degradation for SharePoint and Teams services on pod 'des1-saas-p0'

Minor

February 26, 2026 - Started 1 day ago
Official incident page

Incident Report

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are currently experiencing degraded backup performance for SharePoint and Teams services. The Kaseya R&D team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

MONITORING about 21 hours ago - at 02/26/2026 05:36PM

While the Kaseya R&D team continue to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 2x per day to 1x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.

The Kaseya R&D team is closely monitoring success rates after the configuration change and will increase backup frequency to 2x backups per day when it is safe and reliable for all customers hosted on the pod.

IDENTIFIED 1 day ago - at 02/26/2026 02:11PM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are currently experiencing degraded backup performance for SharePoint and Teams services.

The Kaseya R&D team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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