Outage in Datto
Datto SaaS Protection - Restore/Export services temporarily disabled for customers in all regions (NA/EMEA/APAC)
Resolved MajorIncident Report
Summary AI Generated
Datto SaaS Protection experienced a major outage where Restore and Export services were temporarily disabled for customers across all regions (NA/EMEA/APAC) for 6.1 hours. The Kaseya R&D team identified the issue and deployed fixes in phases, first restoring services for V3 customers and then for V2 customers. All Restore and Export functionality was fully restored and returned to normal operation.
We are aware of a problem currently affecting Restores and Exports for Datto SaaS Protection that requires the Restore/Export service to be temporarily disabled.
The Kaseya R&D Team has identified the issue and are actively working on a fix.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/05/2026 08:09PM
This incident has been resolved.
MONITORING
1 day ago - at 03/05/2026 07:35PM
The Kaseya R&D team has successfully deployed the fix to all V2 nodes in all regions and Restores and Exports were re-enabled.
Restores and Exports for customers in all regions are functioning normally again.
We will continue to monitor for any other issues.
IDENTIFIED
1 day ago - at 03/05/2026 06:15PM
The Kaseya R&D team is continuing to work on applying the fix for customers hosted on V2 nodes in all regions.
SaaS Protection services for customers hosted on V3 pods in all regions continue to function normally.
IDENTIFIED
1 day ago - at 03/05/2026 05:10PM
Testing of the fix was successful for V3 customers in all regions. Restore/Export services should now be functioning normally again for all V3 customers.
The Kaseya R&D team is now actively working to apply the fix and test for all V2 customers.
We will continue to provide additional updates as they become available.
IDENTIFIED
1 day ago - at 03/05/2026 04:18PM
The Kaseya R&D team is actively testing a fix for this issue.
We will provide additional updates on progress as they become available.
IDENTIFIED
1 day ago - at 03/05/2026 02:05PM
We are aware of a problem currently affecting Restores and Exports for Datto SaaS Protection that requires the Restore/Export service to be temporarily disabled.
The Kaseya R&D Team has identified the issue and are actively working on a fix.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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