Outage in Datto

Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'use1-saas-p5'

Resolved Minor

March 18, 2026 - Started 1 day ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection experienced backup performance degradation for SharePoint and Teams services affecting customers on pod 'use1-saas-p5' for 26.4 hours. The R&D team identified the root cause and implemented a fix, with backup success rates gradually improving throughout the resolution process. The incident was fully resolved with backups processing normally and continued monitoring to ensure stable performance.

We are currently investigating an issue affecting some customers hosted on pod use1-saas-p5, where backup performance degradation has been observed for certain SharePoint services. The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 03/19/2026 01:12PM

This incident has been resolved.

MONITORING 1 day ago - at 03/18/2026 02:07PM

Backups are processing normally and backup success rates continue to improve.

Our R&D team is continuing to monitor.

MONITORING 1 day ago - at 03/18/2026 12:30PM

We are seeing continued improvement in backup performance on pod use1-saas-p5.

The R&D team will continue monitoring the environment until full recovery is confirmed.

IDENTIFIED 1 day ago - at 03/18/2026 10:49AM

We are currently investigating an issue affecting some customers hosted on pod use1-saas-p5, where backup performance degradation has been observed for certain SharePoint services.

The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.

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