Outage in Datto
VSA9 - Partial Service Disruption - liveconnect.me
Resolved MajorIncident Report
Summary AI Generated
Datto experienced a partial service disruption affecting VSA9 LiveConnect (liveconnect.me) that prevented a subset of customers from accessing LiveConnect on-demand services. The incident lasted 4.9 hours before a fix was implemented and service was restored. The team monitored the system after resolution to ensure stability.
We are currently experiencing a partial service disruption affecting a subset of customers using VSA9 LiveConnect (liveconnect.me).
Customers may notice issues accessing LiveConnect on-demand services.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Cloud Operations Team
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 04/23/2026 08:54PM
This incident has been resolved.
MONITORING
9 days ago - at 04/23/2026 08:00PM
We are continuing to monitor for any further issues.
MONITORING
9 days ago - at 04/23/2026 08:00PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
9 days ago - at 04/23/2026 03:58PM
We are currently experiencing a partial service disruption affecting a subset of customers using VSA9 LiveConnect (liveconnect.me).
Customers may notice issues accessing LiveConnect on-demand services.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Cloud Operations Team
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