Outage in Datto
ConnectBooster - Intermittent Sync and Access issues
Resolved MajorIncident Report
Summary AI Generated
Datto's ConnectBooster platform experienced intermittent sync and access issues affecting user portals for approximately 7.4 hours. The Kaseya Engineering Team identified the root cause and implemented a fix, which was then monitored before the incident was fully resolved.
We are aware of a problem where some users are experiencing intermittent sync and access issues within their ConnectBooster portals.
The Kaseya Engineering Team have Identified the issue are are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 09/28/2026 11:39PM
This incident has been resolved.
MONITORING
11 days ago - at 09/28/2026 10:56PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 days ago - at 09/28/2026 04:18PM
We are aware of a problem where some users are experiencing intermittent sync and access issues within their ConnectBooster portals.
The Kaseya Engineering Team have Identified the issue are are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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