Outage in Datto

Datto Saas Protection- Partners Unable to Access Clients Hosted on Node isw1-bfyii-1134

Minor

October 15, 2026 - Started about 22 hours ago
Official incident page

Incident Report

We are aware of an issue where some Datto SaaS Protection Partners are unable to access customer accounts hosted on the isw1-bfyii-1134 node The Kaseya Engineering Team is investigating the issue. If you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for the latest updates: https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

MONITORING about 21 hours ago - at 10/15/2026 12:04PM

The Kaseya R&D Team implemented a fix, and as a result, the clients hosted on the node are now accessible and full functionality is restored.

We are currently monitoring the health of the service and the progress with which the service is working through the queued backups.

The estimated time for full recovery is up to 8 hours.

INVESTIGATING about 22 hours ago - at 10/15/2026 10:52AM

We are aware of an issue where some Datto SaaS Protection Partners are unable to access customer accounts hosted on the isw1-bfyii-1134 node

The Kaseya Engineering Team is investigating the issue.

If you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for the latest updates: https://status.kaseya.com/

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