Outage in DaySmart

Errors Logging Into Cloud Applications (Web & Mobile App)

Resolved Major

June 13, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

DaySmart Web Apps DaySmart Mobile Apps

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/13/2023 09:32PM

This incident has been resolved.

MONITORING almost 3 years ago - at 06/13/2023 08:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 06/13/2023 08:31PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 06/13/2023 07:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 06/13/2023 07:24PM

AWS Lambda function invocation is experiencing elevated error rates, which impacts our servers. Due to this issue, our users have reported errors and an inability to log into the cloud application. We still are investigating at this time and will update here with more information when available. For additional information, please reference https://health.aws.amazon.com/health/status

INVESTIGATING almost 3 years ago - at 06/13/2023 07:01PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 06/13/2023 06:59PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 06/13/2023 06:58PM

We are currently investigating this issue.

Latest DaySmart outages

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Remote Access Connection Issues - 4 months ago

Cloud Mobile and Web Login Issues - 4 months ago

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