Outage in Decagon
Investigating Delays in Conversation Search & Filtering
Resolved MinorIncident Report
Summary AI Generated
Decagon's conversation search and filtering feature experienced approximately a 1-hour lag in results within the dashboard for roughly 3 hours. Live agent responses to end users remained unaffected throughout the incident. The team investigated and resolved the issue, restoring normal search and filtering performance.
The issue affecting the admin portal has been resolved.
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