Outage in Deepgram

Elevated error rates for Voice Agent API when using OpenAI LLMs

Resolved Minor
October 16, 2025 - Started 3 months ago - Lasted about 17 hours
Official incident page

Incident Report

We're seeing elevated error rates with OpenAI models in the Voice Agent API. Our team is actively investigating and working with OpenAI to find a path to resolution, and a path to mitigation in the short term. Our metrics show degraded service for 4o-mini, 4.1-mini, 4.1 nano, 4.1, and possibly other OpenAI models. A small service degradation began at approximately 23:00 UTC on October 9th. The service degraded further at 22:00 UTC on October 14th, and then again at 23:00 UTC on October 15th. We are continuing to monitor, investigate, and work with OpenAI to resolve. As a workaround, we recommend switching to a different model or provider.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/17/2025 02:08PM

As of 21:00 UTC on October 16th, OpenAI's LLMs are no longer returning 500 errors.

INVESTIGATING 3 months ago - at 10/16/2025 08:42PM

We're seeing elevated error rates with OpenAI models in the Voice Agent API.

Our team is actively investigating and working with OpenAI to find a path to resolution, and a path to mitigation in the short term. Our metrics show degraded service for 4o-mini, 4.1-mini, 4.1 nano, 4.1, and possibly other OpenAI models.

A small service degradation began at approximately 23:00 UTC on October 9th. The service degraded further at 22:00 UTC on October 14th, and then again at 23:00 UTC on October 15th. We are continuing to monitor, investigate, and work with OpenAI to resolve.

As a workaround, we recommend switching to a different model or provider.

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