Outage in Dialogue

Interruption du système d'authentification // Authentication system outage

Resolved Major
October 30, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

English follows Notre système d'authentification est indisponible ce qui affecte la disponibilité de tous nos systèmes. -- Our authentification system is unavailable which affects the availability of all our systems.
Components affected
Dialogue Member Mobile Application Dialogue Lumino Health Virtual Care Member Web Application Dialogue Consult + Member Mobile Application Dialogue Member Web Application Dialogue Lumino Health Virtual Care Member Mobile Application Dialogue Admin Portal Dialogue Admin Portal (EU) Dialogue Care Platform (EU) Dialogue Care Platform Dialogue Consult + Member Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/30/2023 08:39PM

English follows

Le problème a été corrigé.
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The problem was fixed.

MONITORING about 1 year ago - at 10/30/2023 08:23PM

English follows

Le problème semble avoir été corrigé
---

The problem seems to have been fixed

IDENTIFIED about 1 year ago - at 10/30/2023 08:21PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/30/2023 08:21PM

English follows

Le problème est causé par notre système d'authentification auth0, qui est lui même affecté par une panne de Cloudflare. Auth0 a été informé de l'impact de la panne sur nos système. Nous attendons que le problème soit réglé à la source.

--

The problem is caused by our authentication provider, auth0, which is in turn affected by a Cloudflare outage. Auth0 was informed of the impact of the outage on our systems. We have to wait until the problem is fixed at the source.

INVESTIGATING about 1 year ago - at 10/30/2023 08:04PM

English follows
Notre système d'authentification est indisponible ce qui affecte la disponibilité de tous nos systèmes.

--
Our authentification system is unavailable which affects the availability of all our systems.

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