Outage in Dialpad

Calls impacted by network hardware issue in Chicago data center

Resolved Major

December 18, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/18/2023 11:14PM

This incident has been resolved.

MONITORING over 2 years ago - at 12/18/2023 11:00PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 12/18/2023 10:34PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 12/18/2023 10:01PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 12/18/2023 09:31PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 12/18/2023 08:57PM

The issue is currently mitigated and we are monitoring the situation as well as investigating the root cause.

IDENTIFIED over 2 years ago - at 12/18/2023 08:57PM

At 2:30 PM CST (2023-12-18 19:41 UTC) a network router in a Dialpad data center stopped routing packets in a way that did not trigger our fallback mechanism. Active calls for customers with numbers in mid-west and northern US area codes may have had audio problems or complete loss of audio around that time.

INVESTIGATING over 2 years ago - at 12/18/2023 08:55PM

We are currently investigating this issue.

Latest Dialpad outages

Some customers may be experiencing issues making or receiving calls. - 22 days ago

Some customers may be experiencing sporadic issues with placing or receiving calls - about 2 months ago

Some customers may be experiencing delays in platform functions - 3 months ago

Accessing www.dialpad.com shows an error - 4 months ago

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