Outage in Dialpad

Issue with inbound toll-free call routing

Resolved Minor

March 25, 2024 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We're currently investigating an issue causing inbound calls to be misrouted and are not reaching some main department numbers

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 03/25/2024 10:07PM

This incident appears to have been resolved for the majority of customer calls as of Mar 25th 12:30pm PDT (19:30 UTC).

MONITORING about 2 years ago - at 03/25/2024 08:15PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 03/25/2024 06:45PM

We have identified a problem with upstream aggregator of toll-free traffic that was mis-routing calls. Dialpad has made a change to re-route our traffic around that aggregator. We expect that inbound toll-free call will complete normally for all customers shortly but there may be some delay as other carriers need to detect and react to the changes.

INVESTIGATING about 2 years ago - at 03/25/2024 06:11PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 03/25/2024 06:06PM

We're currently investigating an issue causing inbound calls to be misrouted and are not reaching some main department numbers

Latest Dialpad outages

Some customers may be experiencing issues making or receiving calls. - 22 days ago

Some customers may be experiencing sporadic issues with placing or receiving calls - about 2 months ago

Some customers may be experiencing delays in platform functions - 3 months ago

Accessing www.dialpad.com shows an error - 4 months ago

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