Outage in Dialpad

Dialpad Chrome Extension (CTI) not working on ChromeOS LTS-120 v120.0.6099.312

Resolved Minor
May 29, 2024 - Started 6 months ago - Lasted 3 days
Official incident page

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Outage Details

Google released a new ChromeOS LTS-120 version (120.0.6099.312) which caused certain Chrome extensions to crash upon loading. This impacted the Dialpad Chrome CTI Extension and made it impossible for Dialpad users to load/use this extension. This impact is not specific to Dialpad and impacted numerous service providers. Google has acknowledged the root cause and is in the process of releasing a fix through the newer version (120.0.6099.313) targeted for this Friday (30 May 2024).The workaround is to use 120.0.6099.310 https://chromereleases.googleblog.com/2024/05/long-term-support-channel-update-for.html, and upgrade to 120.0.6099.313 when available
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/01/2024 08:11PM

This problem appears to be resolved, as Google has released a fix.According to: https://issues.chromium.org/issues/342545101#comment35
The push just finished. It was pushed to 5% for automatic updates but you should be able to look for updates and download it.

MONITORING 6 months ago - at 05/30/2024 09:46AM

We are closely monitoring the issue, Due to a Chrome OS bug Dialpad Chrome CTI Extension made it impossible for Dialpad users to load/use this extension. It will fix once Google releases the new version which is expected on Friday, The workaround is to use 120.0.6099.310 https://chromereleases.googleblog.com/2024/05/long-term-support-channel-update-for.html, then upgrade to 120.0.6099.313 when available

MONITORING 6 months ago - at 05/30/2024 04:13AM

We are Continuing to monitor for any further issues. The workaround is to use 120.0.6099.310 https://chromereleases.googleblog.com/2024/05/long-term-support-channel-update-for.html, and upgrade to 120.0.6099.313 when available

MONITORING 6 months ago - at 05/29/2024 10:19PM

Google released a new ChromeOS LTS-120 version (120.0.6099.312) which caused certain Chrome extensions to crash upon loading. This impacted the Dialpad Chrome CTI Extension and made it impossible for Dialpad users to load/use this extension. This impact is not specific to Dialpad and impacted numerous service providers. Google has acknowledged the root cause and is in the process of releasing a fix through the newer version (120.0.6099.313) targeted for this Friday (30 May 2024).The workaround is to use 120.0.6099.310 https://chromereleases.googleblog.com/2024/05/long-term-support-channel-update-for.html, and upgrade to 120.0.6099.313 when available

INVESTIGATING 6 months ago - at 05/29/2024 06:52PM

Google released a new ChromeOS LTS-120 version (120.0.6099.312) which caused certain Chrome extensions to crash upon loading. This impacted the Dialpad Chrome CTI Extension and made it impossible for Dialpad users to load/use this extension. This impact is not specific to Dialpad and impacted numerous service providers. Google has acknowledged the root cause and is in the process of releasing a fix through the newer version (120.0.6099.313) targeted for this Friday (30 May 2024).The workaround is to use 120.0.6099.310 https://chromereleases.googleblog.com/2024/05/long-term-support-channel-update-for.html, and upgrade to 120.0.6099.313 when available

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