Some customers may be experiencing issues with contact centers

This incident has been resolved.

Our mitigation has completed and operator status has recovered. We will continue to monitor.

A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.

The issue is identified and we are working on a fix.

If you are affected, please try this potential workaround:
1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time
2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available

We are continuing to investigate this issue.

We are currently investigating this issue.