Outage in Dialpad
Some customers may be experiencing issues with contact centers
Resolved Major
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Outage Details
We are currently investigating this issue.
Components affected
Dialpad Contact CenterLatest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 07/02/2025 05:56PM
This incident has been resolved.
MONITORING
23 days ago - at 07/02/2025 04:54PM
Our mitigation has completed and operator status has recovered. We will continue to monitor.
MONITORING
23 days ago - at 07/02/2025 04:33PM
A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.
IDENTIFIED
23 days ago - at 07/02/2025 04:09PM
The issue is identified and we are working on a fix.
If you are affected, please try this potential workaround:
1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time
2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available
INVESTIGATING
23 days ago - at 07/02/2025 03:45PM
We are continuing to investigate this issue.
INVESTIGATING
23 days ago - at 07/02/2025 03:39PM
We are currently investigating this issue.
Latest Dialpad outages
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