Outage in Dialpad

Some customers may be experiencing issues with contact centers

Resolved Major
July 02, 2025 - Started about 23 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Dialpad Contact Center
Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 07/02/2025 05:56PM

This incident has been resolved.

MONITORING about 22 hours ago - at 07/02/2025 04:54PM

Our mitigation has completed and operator status has recovered. We will continue to monitor.

MONITORING about 23 hours ago - at 07/02/2025 04:33PM

A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.

IDENTIFIED about 23 hours ago - at 07/02/2025 04:09PM

The issue is identified and we are working on a fix.

If you are affected, please try this potential workaround:
1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time
2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available

INVESTIGATING about 23 hours ago - at 07/02/2025 03:45PM

We are continuing to investigate this issue.

INVESTIGATING about 23 hours ago - at 07/02/2025 03:39PM

We are currently investigating this issue.

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