Inbound and outbound call failure

We believe all operators should no longer be incorrectly marked as "on a call". If that is not the case, refreshing the app should fix the issue. Operators will still need to manually mark themselves as Available to begin receiving Contact Center calls.

Google has finished a rollback of their deployment of Cloud Tasks and we see deskphone registrations are working again.

Contact Center agents who find their status is still mistakenly "on a call" can refresh the Dialpad app, check that they are still active on each Contact Center and then mark themselves as Available.

We are continuing to monitor for any further issues.

We are currently implementing a fix for this issue. Corrective action is in place and we are monitoring the situation very closely.

We are currently experiencing Google Cloud task service degradation, there is a partial outage in inbound and outbound calling. Our team is continuously working to migrate the call to reduce the impact and the issue get resolved as soon as possible.

We are currently experiencing inbound and outbound call failures, Our team is working on resolving this as soon as possible.