Outage in Dialpad
Dialpad services hard down
Resolved Major
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Outage Details
Components affected
Dialpad WebRTC Dialpad Google App Engine HR Datastore Dialpad Telephony Infrastructure: Inbound Calls Dialpad Telephony Infrastructure: Outbound Calls Dialpad WebsiteLatest Updates ( sorted recent to last )
GCP has actively mitigated the threat and they are confident that the situation will not regress. We will continue following up with them on RFO and prevention plan.
Traffic has returned to normal as of 19:41 UTC. Still waiting for GCP to give an all clear.
GCP has identified the issue as a DOS attack. They are actively working to mitigate the impact.
We have isolated the issue to Google Cloud Platform load balancers and are actively engaged with the GCP team in resolving the issue. We are already seeing the GCLB serving infrastructure recovering.
We are investigating a severe issue with serving traffic from Dialpad's backend services. This affects everything from the website to phone calls to messaging.
We are currently investigating an issue that is causing troubles with message sending and facing a potential outage.
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