Outage in Dialpad

Voice and Messaging Incident

Resolved Minor
September 25, 2021 - Started almost 4 years ago - Lasted 6 months
Official incident page

Need to monitor Dialpad outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Dialpad, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing degraded service with Voice and Messaging services in the United States. Our team is working with the underlying carrier on resolving this as soon as possible. We have rerouted some traffic in the meanwhile to mitigate the impact this has on our customers.
Latest Updates ( sorted recent to last )
INVESTIGATING almost 4 years ago - at 09/25/2021 11:52PM

Our Underlying Carrier has seen overall network stability with expected traffic behavior. They will continue to monitor the network.

INVESTIGATING almost 4 years ago - at 09/25/2021 11:09PM

Our underlying carrier continues to see network improvements. At this time, 911 & messaging traffic is processing as expected. They continue to work to resolve other impacted services.

INVESTIGATING almost 4 years ago - at 09/25/2021 10:44PM

Our underlying carrier continues to see portal and network improvements. At this time, messaging traffic is processing as expected. They continue to work to resolve other impacted services.

INVESTIGATING almost 4 years ago - at 09/25/2021 10:21PM

Our underlying carrier has identified the cause of this incident and is observing improved network and portal behavior.

INVESTIGATING almost 4 years ago - at 09/25/2021 10:12PM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 09/25/2021 10:08PM

We are currently experiencing degraded service with Voice and Messaging services in the United States. Our team is working with the underlying carrier on resolving this as soon as possible. We have rerouted some traffic in the meanwhile to mitigate the impact this has on our customers.

Latest Dialpad outages

Some customers may be experiencing intermittent issues with connecting calls - about 1 month ago
Some Customers may be experiencing issues with IVR and omnichannel chat - 2 months ago
Some customers may be experiencing issues with Ai Agent or Ai Assistant - 2 months ago
Some Customers may be experiencing issues with Business Intelligence Reports - 2 months ago
Some Customers may be experiencing issues with IVR and omnichannel chat - 2 months ago

One Status Page Aggregator. Every Vendor. Instant Alerts.

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook