Dialpad Outage History

Dialpad customers experienced issues with their Interactive Voice Response (IVR) system for 5.5 hours, affecting the Omnichannel component. The issue was identified and a fix was implemented, with the incident fully resolved after a monitoring period.

Dialpad customers experienced login issues when using the Salesforce CTI integration for 3.2 hours. The problem affected the Integrations component, preventing users from accessing Dialpad through their Salesforce interface. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Dialpad experienced a major incident affecting both inbound and outbound calling functionality across their telephony infrastructure. The service disruption lasted 2.1 hours before a fix was implemented and monitored. The incident was fully resolved with normal calling services restored.

Dialpad experienced a service outage affecting some customers' ability to make or receive calls, along with issues with the application, messaging, analytics, and omnichannel features. The incident impacted multiple core telephony infrastructure components including outbound calling capabilities. After 54.4 hours, a fix was implemented and monitored before the incident was fully resolved.