Outage in Dixa

Degraded performance

Resolved Minor
November 08, 2022 - Started almost 3 years ago - Lasted 39 minutes
Official incident page

Incident Report

We are experiencing some difficulties with the Search- and Conversations view in Dixa's agent interface. Because of this, you can't browse through conversations or search for them. We are investigating the matter. Next update at 10:15 CET
Components affected
Dixa Search Dixa Agent Interface

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/08/2022 09:25AM

All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.

MONITORING almost 3 years ago - at 11/08/2022 09:08AM

We are happy to inform you that our teams identified the root cause and stabilized the service. We see significant improvements. We will continue to monitor the results.

Next update will be at 10:20 CET

INVESTIGATING almost 3 years ago - at 11/08/2022 09:00AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 11/08/2022 08:54AM

We are experiencing some difficulties with the Search- and Conversations view in Dixa's agent interface. Because of this, you can't browse through conversations or search for them.

We are investigating the matter.

Next update at 10:15 CET

Latest Dixa outages

Degraded performance - 4 days ago
Degraded performance - Translations not working - 4 days ago
Degraded performance for Analytics and Real-time Dashboard - about 1 month ago
Mim Data Source Sync Failures - about 2 months ago
TrustPilot conversations not offered - about 2 months ago

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