Outage in Dixa

temporary degradation starting new Dixa Messenger conversations

Resolved Minor
August 09, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We're noticing issues creating new Dixa Messenger conversations. We're investigating the matter. Next update at 10.35am CEST.
Components affected
Dixa Chat Widget

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/09/2023 09:11AM

This incident has been resolved.

MONITORING about 2 years ago - at 08/09/2023 08:38AM

We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.

Next update at 11.10 AM CEST

INVESTIGATING about 2 years ago - at 08/09/2023 08:35AM

We continue to investigate the cause.

Next update at 10.45am CEST

INVESTIGATING about 2 years ago - at 08/09/2023 08:23AM

We're noticing issues creating new Dixa Messenger conversations. We're investigating the matter.

Next update at 10.35am CEST.

Latest Dixa outages

Degraded performance - 3 days ago
Degraded performance - Translations not working - 3 days ago
Degraded performance for Analytics and Real-time Dashboard - about 1 month ago
Mim Data Source Sync Failures - about 2 months ago
TrustPilot conversations not offered - about 2 months ago

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