Outage in Dixa

temporary degradation starting new Dixa Messenger conversations

Resolved Minor

August 09, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We're noticing issues creating new Dixa Messenger conversations. We're investigating the matter. Next update at 10.35am CEST.

Components affected

Dixa Chat Widget

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/09/2023 09:11AM

This incident has been resolved.

MONITORING over 2 years ago - at 08/09/2023 08:38AM

We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.

Next update at 11.10 AM CEST

INVESTIGATING over 2 years ago - at 08/09/2023 08:35AM

We continue to investigate the cause.

Next update at 10.45am CEST

INVESTIGATING over 2 years ago - at 08/09/2023 08:23AM

We're noticing issues creating new Dixa Messenger conversations. We're investigating the matter.

Next update at 10.35am CEST.

Latest Dixa outages

Partial outage of Agent Interface connections - 3 days ago

Degraded performance: AiCoPilot: Smart replies - 24 days ago

Degraded performance - about 1 month ago

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