Outage in Dixa

Degraded performance

Resolved Major
August 25, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Components affected
Dixa Agent Interface Dixa Chat Widget
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/25/2023 12:09PM

No further issues have been detected and the system is back to normal. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.

MONITORING about 2 years ago - at 08/25/2023 10:12AM

The issues have been resolved. We are continuing to see stability across our platform. We will continuing monitoring.

MONITORING about 2 years ago - at 08/25/2023 09:51AM

We have identified the issue and our team have deployed a fix. We are seeing significant improvements for Messenger, conversation offers and stability of the platform. We will continue to monitor the results.

Next update at 12:20 CEST

INVESTIGATING about 2 years ago - at 08/25/2023 09:36AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 08/25/2023 09:35AM

We are receiving reports of slowness in the agent interface and reports of Messenger messages being blank. Reports of problems with conversations being offered and the agent status. We are investigating the issue.

Next update at 12:00 CEST

INVESTIGATING about 2 years ago - at 08/25/2023 09:26AM

We have received reports of instability in the platform. We are investigating the issue. Updates will follow

Latest Dixa outages

Degraded performance - 3 days ago
Degraded performance - Translations not working - 3 days ago
Degraded performance for Analytics and Real-time Dashboard - about 1 month ago
Mim Data Source Sync Failures - about 2 months ago
TrustPilot conversations not offered - about 2 months ago

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