Degraded performance on telephony

Problems with telephony have been resolved.

Additionally, we've identified a measure we can take to potentially prevent this issue from occurring again in the future, and we will implement this as soon as possible.

If you continue to encounter issues, please reach out to Dixa Support by sending an email to friends@dixa.com, or via live chat inside Dixa's agent interface.

We sincerely apologize for the inconvenience this incident has caused. Postmortem for this incident will be posted within 5 business days.

Our upstream provider has implemented a fix, and we see stability improvement on the Dixa side. We will continue to monitor telephony services.

Next update at 2.45pm CEST.

We continue to work with our provider, but there isn't any update to share at this time.

We'll update you as soon as we know more, or at 2.45pm, whichever comes first.

We continue to work with our provider, but there isn't any update to share at this time.

We'll update you as soon as we know more, or at 2.15pm, whichever comes first.

We're still working on resolving this issue with our upstream provider.

Our apologies for the inconvenience.

Next update 1.45pm CEST, or as soon as we have more information to share.

The issues originate from an upstream provider providing telephony related services to Dixa.

We're currently in contact with said upstream provider to resolve these issues as quickly as possible.

Next update 1.30pm CEST, or sooner when there is more information to share.

The issue has been identified as potentially being caused by an upstream provider. We're currently working on a solution and we'll update you when we know more.

Next update 1pm CEST, or earlier if there is more information to share.

We've received reports that there may be problems with in- and outbound calls similar to yesterday.

We're investigating the matter.

Next update 12.45 pm CEST