Outage in Dixa
Degraded performance - telephony services
Resolved MinorIncident Report
We continue seeing interruptions with the telephony service. Inbound and outbound traffic on some numbers might be affected. The issue is caused by the problem with Amazon AWS services (https://health.aws.amazon.com/health/status) and services affected by it like Twilio (https://status.twilio.com/). We will keep monitoring status of the issues and adding updates to the status page.
We will publish the next update in 60 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/20/2025 10:56PM
The issue is now fully resolved.
MONITORING
6 months ago - at 10/20/2025 07:46PM
The services at AWS and Twilio that caused the telephony inbound and outbound intermittent issues have been mostly recovered. We do not see signs of issues on our service. We are moving the incident to Monitoring status.
IDENTIFIED
6 months ago - at 10/20/2025 06:51PM
The telephony inbound and outbound traffic looks stable at the moment, however the main AWS incident causing this issue is still not fully resolved therefore temporary and intermittent issues might be expected.
We will post the next update within 60 minutes.
IDENTIFIED
6 months ago - at 10/20/2025 05:52PM
Some customers might still experience intermittent issues with inbound and outbound calls as an upstream incident causing these issues is not fully resolved.
We will keep updating the status of this issue within the next 60 minutes.
IDENTIFIED
6 months ago - at 10/20/2025 04:55PM
We continue seeing interruptions with the telephony service. Inbound and outbound traffic on some numbers might be affected. The issue is caused by the problem with Amazon AWS services (https://health.aws.amazon.com/health/status) and services affected by it like Twilio (https://status.twilio.com/). We will keep monitoring status of the issues and adding updates to the status page.
We will publish the next update in 60 minutes.
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