Outage in Dixa

Degraded performance for Analytics and Real-time Dashboard

Resolved Minor
September 09, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing some difficulties with Analytics data being delayed, which affects the Analytics and Real-time Dashboard modules. We have identified and fixed the issue, so the data ingestion is catching up quickly.
Components affected
Dixa Analytics

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/09/2025 03:49PM

All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.

MONITORING about 2 months ago - at 09/09/2025 01:52PM

All data has now caught up, and we'll continue to monitor the service closely

IDENTIFIED about 2 months ago - at 09/09/2025 01:45PM

We are experiencing some difficulties with Analytics data being delayed, which affects the Analytics and Real-time Dashboard modules.

We have identified and fixed the issue, so the data ingestion is catching up quickly.

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