Degraded performance - telephony

We haven't seen new reports of telephony problems related to our upstream provider and are confident the problem is resolved for now.

We're still actively working on expediting the implementation of a fix, so we can prevent this issue from causing further problems.

A postmortem will be shared within 5 business days.

Telephony should be fully operational again for all Dixa customers. We will continue to actively monitor for now.

If you continue to experience issues with phone calls, please reach out to friends@dixa.com via email, or via the chat inside your Dixa account and let us know.

We're seeing improvements across customers and are monitoring the situation actively.

We're also attempting to expedite implementation of a solution that can potentially prevent this issue from occurring again the next day(s) in case our upstream provider has issues again.

Next update in half an hour, or earlier if there is more information to share.

We're still working with our upstream provider to resolve the issue.

Meanwhile, we're seeing improvements across customers and are monitoring the situation actively.

We're also attempting to expedite implementation of a solution that can potentially prevent this issue from occurring again the next day(s) in case our upstream provider has issues again.

Next update in half an hour, or earlier if there is more information to share.

We've identified the issue as being caused by an upstream provider. We're in contact with them to resolve the issue as soon as possible.

Next update 12pm CEST or as soon as there is more information to share, whichever comes first.

We're receiving reports again about failing phone calls. We're investigating.

Next update 11.15 am CEST