Outage in Dixa

Degraded performance - Contact Form Issue

Resolved Minor
November 04, 2024 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing some difficulties with Contact forms. We are investigating the matter. Next update at 09:00 CET
Components affected
Dixa Chat Widget

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/04/2024 09:09AM

All known issues related to this incident have been resolved. We thank you for your patience and cooperation.
However, please note that all conversations created from Friday will still be affected.

A post-mortem about this incident will be posted within 5 business days.

MONITORING 12 months ago - at 11/04/2024 08:49AM

We are continuing to monitor for any further issues.

MONITORING 12 months ago - at 11/04/2024 08:20AM

We are happy to inform you that our teams have deployed a fix for the issue. We are seeing significant improvements for Contact forms. We will continue to monitor the results.

Next update at 09:30 CET

IDENTIFIED 12 months ago - at 11/04/2024 08:04AM

Our teams have now identified the issue. We are working on a fix that will resolve it. Thanks for your patience.

Next update at 09:15 CET

INVESTIGATING 12 months ago - at 11/04/2024 07:38AM

We are experiencing some difficulties with Contact forms. We are investigating the matter.

Next update at 09:00 CET

Latest Dixa outages

Degraded performance - 3 days ago
Degraded performance - Translations not working - 3 days ago
Degraded performance for Analytics and Real-time Dashboard - about 1 month ago
Mim Data Source Sync Failures - about 2 months ago
TrustPilot conversations not offered - about 2 months ago

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