Degraded performance - AI voice transcriptions and delayed webhook events

This incident has been resolved. We will publish postmortem within five business days. We are truly sorry for the inconvenience.

All issues related to this incident have been fixed. Webhooks events are being processed as expected. We will monitor the situation before we move the status to Resolved.

We are still experiencing delays in some webhook events, we will update the status page once this issue is resolved. We truly apologise for the inconvenience.

The issue with AI Voice transcripts is now fully resolved. All missing transcripts were now created and the new ones are created as expected. We are still working on an issue with delays of some webhook events.

We are still working on a full resolution to this issue. Additionally, we currently experience a slight delay in certain webhooks events which will fully caught up once the issue is resolved.

We have identified the root cause of the issue and are working actively on implementing the fix. We will keep updating status page with the progress.

We are continuing to investigate this issue.

We have received reports of instability in the platform. We are investigating the issue. Updates will follow