Outage in Docparser

Slowed Down Preprocessing

Resolved Minor
March 19, 2018 - Started about 7 years ago - Lasted about 4 years
Official incident page

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Outage Details

We are currently seeing an increase in the preprocessing queue for documents. We are investigating.
Latest Updates ( sorted recent to last )
RESOLVED about 7 years ago - at 03/19/2018 05:39PM

Our system show normal processing speed by now.

MONITORING about 7 years ago - at 03/19/2018 04:43PM

We were able to correct the issue and deployed a new version of Docparser. The queued-up documents are currently getting processed and we should be back to normal speed in about 30 minutes.

IDENTIFIED about 7 years ago - at 03/19/2018 04:23PM

We identified the issue. Our preprocessing queue got stuck because a malformed input file. We are working on preventing this issue from happening again.

INVESTIGATING about 7 years ago - at 03/19/2018 03:39PM

We are currently seeing an increase in the preprocessing queue for documents. We are investigating.

Latest Docparser outages

Textract OCR failing - 2 months ago
File import delay - 6 months ago
Servers under maintenance - over 2 years ago
Server Update - over 2 years ago

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