Outage in Documo

Subset of users are getting an error when trying to complete tasks in the web portal.

Resolved Minor
May 22, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Subset of users are getting an error "Cannot create property 'allow_display_name' on number '0'" when trying to complete tasks in the web portal. Our team is aware of the error and is actively looking into this. Updates to follow.
Components affected
Documo Web Portal

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/22/2023 04:54PM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 05/22/2023 04:27PM

The issue has been identified and a fix is being implemented. Updates to follow.

INVESTIGATING over 2 years ago - at 05/22/2023 04:00PM

Subset of users are getting an error "Cannot create property 'allow_display_name' on number '0'" when trying to complete tasks in the web portal. Our team is aware of the error and is actively looking into this.

Updates to follow.

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