Outage in Documo

Outbound delays

Resolved Minor
April 30, 2024 - Started 9 months ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently investigating an issue where outbound faxes are delayed. Updates to follow.
Components affected
Documo Fax Services
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 05/01/2024 04:27PM

This incident has been resolved.

MONITORING 9 months ago - at 04/30/2024 11:30PM

Outbound queueing and transmission times are returning to normal. Our engineers are continuing to monitor traffic patterns and call completion rates and will continue to further adjust routing, prioritization and scale should we observe any further issues.

IDENTIFIED 9 months ago - at 04/30/2024 09:53PM

Upstream call connectivity for outbound faxes is exhibiting a higher than normal volume of call failures requiring multiple dial attempts to send. This pattern is causing longer transmission times than expected for some traffic. Our telecom engineers are working to identify the cause of this traffic pattern and resolve the issue.

INVESTIGATING 9 months ago - at 04/30/2024 09:18PM

We are currently investigating an issue where outbound faxes are delayed. Updates to follow.

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