Outage in Documo

Unable to access web portal

Resolved Major
May 16, 2024 - Started 16 days ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue causing users to be unable to login to our web portal. Inbound and outbound faxing should be working as expected. Updates to follow.
Components affected
Documo Web Portal
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/17/2024 04:02PM

This incident has been resolved.

MONITORING 16 days ago - at 05/16/2024 03:17PM

We are continuing to investigate and monitor portal issues. We will continue to update as we have more information.

MONITORING 16 days ago - at 05/16/2024 02:41PM

A fix has been implemented and we are monitoring the results. Updates to follow.

INVESTIGATING 16 days ago - at 05/16/2024 02:29PM

We are currently investigating an issue causing users to be unable to login to our web portal. Inbound and outbound faxing should be working as expected. Updates to follow.

Latest Documo outages

View/Download fax in web portal - about 19 hours ago
Outbound delays - about 1 month ago

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