Outage in Documo

IB / OB Transmission Delays

Resolved Major
March 13, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue causing inbound faxes to not appear in the history, as well as outbound delays. Updates to follow.
Components affected
Documo Fax Services
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/13/2025 06:01PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/13/2025 04:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/13/2025 03:45PM

The issue has been identified and a fix is being implemented. We will continue to update as we have more information.

INVESTIGATING about 2 months ago - at 03/13/2025 02:58PM

We are currently investigating an issue causing inbound faxes to not appear in the history, as well as outbound delays. Updates to follow.

Latest Documo outages

FMC devices offline - about 19 hours ago
Outbound Delay - 1 day ago
Outbound delays - 2 months ago

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