Outage in Documo

Fax Numbers Not Providing Fax Tone

Resolved Major
March 31, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue where a subset of our fax numbers are not providing fax tone when dialed. We have escalated with our carrier and will continue to provide updates as we have them.
Components affected
Documo Fax Services
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/31/2025 05:33PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 03/31/2025 04:54PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/31/2025 04:44PM

We are continuing to investigate this issue. Please note that this will affect inbound faxing on the subset of numbers. Updates will be provided as we have them.

INVESTIGATING about 1 month ago - at 03/31/2025 04:22PM

We are currently investigating an issue where a subset of our fax numbers are not providing fax tone when dialed. We have escalated with our carrier and will continue to provide updates as we have them.

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