Outage in Documo
Outbound Delay
Resolved Minor
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Outage Details
Components affected
Documo Fax ServicesLatest Updates ( sorted recent to last )
This incident has been resolved.
We have implemented a number of routing and retry handling adjustments to mitigate excessive busy signals and otherwise underperforming telecom segments that lead to longer than expected processing times on outbound traffic for some customers & numbers.
All traffic is now performing at expected levels, and any remaining outbound faxes in processing state should clear over the next few hours.
Higher than normal busy responses on telecom networks in some regions are causing isolated outbound processing delays. We are working with our telecom partners to resolve. More updates to follow.
We are currently investigating an issue where a subset of customers are experiencing outbound transmission delays. More updates to come.
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