Outage in DocuSign

Customers may see issues starting signing on unsupported browsers

Resolved Minor
December 20, 2022 - Started over 2 years ago
Official incident page

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Outage Details

Customers may see issues starting signing
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/06/2023 08:52PM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 12/20/2022 09:44PM

This is due to older unsupported browsers - as a work around, browser can be updated to a supported version.

Our officially supported browsers: https://www.docusign.com/blog/docusign-esignature-system-requirements#:~:text=DocuSign%20supports%20the%20latest%20stable%20release%20%28except%20where,Chrome%202%20Firefox%203%20Microsoft%20Edge%204%20Safari

IDENTIFIED over 2 years ago - at 12/20/2022 09:43PM

This is due to older unsupported browsers - as a work around, browser can be updated to a supported verision.

Our officially supported browsers: https://www.docusign.com/blog/docusign-esignature-system-requirements#:~:text=DocuSign%20supports%20the%20latest%20stable%20release%20%28except%20where,Chrome%202%20Firefox%203%20Microsoft%20Edge%204%20Safari

INVESTIGATING over 2 years ago - at 12/20/2022 07:20PM

Customers may see issues starting signing

Latest DocuSign outages

NA21 CLM: Users may be unable to access content and execute reports (DIRCA-2787) - about 14 hours ago
Customers may experience signature errors or timeouts in the TSP Production environment (DIRCA-2725) - 8 days ago
PROD eSign: Some customers may not receive connect events (DIRCA-2679) - 18 days ago
eSign PROD: Users may experience errors when attempting to login or navigate the eSign site (DIRCA-2671) - 20 days ago
EU IAM Navigator and eSign: Users may experience latency or errors when attempting to use AI features (DIRCA-2666) - 22 days ago

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