Outage in DocuSign

EU IAM Navigator and eSign: Users may experience latency or errors when attempting to use AI features (DIRCA-2666)

Resolved Minor
May 23, 2025 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign EU
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 05/23/2025 08:58PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

IDENTIFIED 10 days ago - at 05/23/2025 08:36PM

We have identified the cause of the problem and are working on resolution.

INVESTIGATING 10 days ago - at 05/23/2025 08:04PM

We are currently investigating this issue.

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