Outage in DocuSign

NA21 CLM: Users may be unable to access content and execute reports (DIRCA-2787)

Resolved Minor
June 13, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

Some users may be experiencing errors when attempting to access content in their CLM account. We have identified the cause of the issue and are working on a resolution.
Components affected
DocuSign NA21

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/14/2025 05:25AM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-06-13 11:30 PM UTC until 2025-06-14 03:35 AM UTC.

MONITORING 5 months ago - at 06/14/2025 02:42AM

A fix has been implemented which restores service for most requests, although access to some recently uploaded documents may still be impacted. We continue to work on restoring access to all content.

IDENTIFIED 5 months ago - at 06/14/2025 02:20AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 06/14/2025 01:48AM

We are continuing to work on this issue. A fix is being deployed to resolve the problem.

IDENTIFIED 5 months ago - at 06/14/2025 01:19AM

Some users may be experiencing errors when attempting to access content in their CLM account. We have identified the cause of the issue and are working on a resolution.

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