Outage in DocuSign

Multiple customers are receiving errors when attempting to upload a document back into the portal after a document has been sent for external review.

Resolved Minor
April 13, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Components affected
DocuSign US11 DocuSign EU21 DocuSign NA11 DocuSign NA21 DocuSign US12 DocuSign EU11 DocuSign AU11
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/14/2023 05:16AM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 04/13/2023 11:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 04/13/2023 11:55PM

The issue has been identified and a fix is being implemented.

Latest DocuSign outages

Prod eSign: Users may experience latency or timeouts when attempting to login (DIRCA-2448) - 2 days ago
CLM UAT: Customers may experience issues using conditional logic within forms (DIRCA-2442) - 3 days ago
CLM Prod/UAT: Email Report Smart Rules Failing Due to File Size (DIRCA-2426) - 7 days ago
USFED/US13: Some users may be unable to login, sign, send documents for signature use CLM functions - 9 days ago
NA4 eSign: Users may experience intermittent latency or errors when signing documents (DIRCA-2415) - 10 days ago

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