Outage in DocuSign

Some customers may see failures with document operations (DIRCA-1482)

Resolved Major
July 19, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign NA21 DocuSign US11 DocuSign EU21 DocuSign NA11 DocuSign EU11
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/19/2024 01:44AM

This incident has been resolved.

IDENTIFIED 4 months ago - at 07/19/2024 01:21AM

The issue has been identified, recovery is underway.

INVESTIGATING 4 months ago - at 07/19/2024 01:21AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 07/19/2024 12:31AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 07/19/2024 12:19AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 07/19/2024 12:18AM

We are currently investigating this issue.

Latest DocuSign outages

The DocuSign app on the Google marketplace is not available to be installed. Customers with it already installed are not impacted (DIRCA-1941) - 4 days ago
Statelocal customers may see errors when sending and signing envelopes (DIRCA-1935) - 5 days ago
Some customers may experience issues uploading multiple documents using Agreement Template Builder (DIRCA-1929) - 7 days ago
Some users may not be able to access our IL-4 environment (DIRCA-1885) - 18 days ago
CLM customers may experience delays in workflows (DIRCA-1879) - 19 days ago

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