Outage in DocuSign

Some users of docusign.mil (IL4) environment are unable to login (DIRCA-2076)

Resolved Major
January 13, 2025 - Started 20 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 01/13/2025 05:53PM

The team has applied a configuration change to restore service. Customers are now able to login. Incident duration and timelines are subject to revision pending the results of any related investigation.

IDENTIFIED 20 days ago - at 01/13/2025 05:39PM

We have identified the problem and are work on resolving.

INVESTIGATING 20 days ago - at 01/13/2025 05:08PM

We are currently investigating this issue.

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