A subset of customers may experience delayed envelopes in Navigator and errors with Bulk Send (DIRCA-2068)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

All envelopes are now showing in Navigator as they should. The only remaining impact is the inability of a subset of customers to utilize previous Bulk Send recipient lists.

A third party provider is experiencing an outage, which is the underlying cause of this issue. We are continuing to work with the third party provider to resolve the remaining concerns.

Errors with Bulk Send were mitigated with the earlier updates. A subset of customers may not be able to re-use Bulk Send recipient lists. A subset of customers are still experiencing delays with envelopes populating in Navigator. New envelopes are populating normally

A subset of customers may experience errors with Bulk Send. This is being investigated

A subset of eSign customers may experience delays in envelopes showing in Navigator. An update was made and new envelopes are no longer affected. We are working to process a small number still affected