Outage in DocuSign

A Subset of Customers May Experience Issues Completing IDV Workflows for QES (DIRCA-2007)

Resolved Minor
December 12, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Due to a potential networking issue a subset of customers may be experiencing issues completing IDV workflows for QES flow. Our engineers are engaged and we are actively triaging this issue.
Components affected
DocuSign EU
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/12/2024 04:33PM

This incident has been resolved, thank you for your patience and understanding.

MONITORING about 2 months ago - at 12/12/2024 04:11PM

Our engineers have concluded that this issue is mitigated, and we are actively monitoring to ensure this issue is fully resolved.

INVESTIGATING about 2 months ago - at 12/12/2024 01:19PM

Due to a potential networking issue a subset of customers may be experiencing issues completing IDV workflows for QES flow. Our engineers are engaged and we are actively triaging this issue.

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