Outage in DocuSign
PROD eSign: Admin users may be unable to edit some sharing options (DIRCA-2525)
Resolved Minor
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Outage Details
We are currently investigating reports that Admin users are unable to grant 'Edit on behalf of' and 'Send on behalf of' sharing options.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/08/2025 03:40PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
1 day ago - at 05/08/2025 05:32AM
We are continuing to monitor for further issues. The next update will be tomorrow morning.
MONITORING
2 days ago - at 05/07/2025 11:44PM
A fix has been implemented and we are verifying the results.
IDENTIFIED
3 days ago - at 05/07/2025 03:06AM
We have made a number of change and are seeing some improvements, but are not yet fully recovered. We continue to work on returning to normal performance of the 'Edit on behalf of' and 'Send on behalf of' Admin functions. Next update will be by end of day.
IDENTIFIED
3 days ago - at 05/07/2025 12:41AM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 05/06/2025 05:37PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 05/06/2025 04:00PM
We continue to actively investigate the issue and have made progress in narrowing down the cause.
MONITORING
4 days ago - at 05/06/2025 05:00AM
A fix has been implemented and we are monitoring the results. The next update will be in a few hours.
INVESTIGATING
4 days ago - at 05/06/2025 02:57AM
We continue to actively investigate the issue and have made progress in narrowing down the cause.
INVESTIGATING
4 days ago - at 05/06/2025 01:25AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 05/06/2025 12:42AM
We are currently investigating reports that Admin users are unable to grant 'Edit on behalf of' and 'Send on behalf of' sharing options.
Latest DocuSign outages
DSF Prod: Users may experience errors when signing documents (DIRCA-2571) - about 1 hour ago
NA2 eSign: Some users may experience a problem uploading documents - about 5 hours ago
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